FAQ

Have any questions for us?

When taking a closer look at your label requirements there are a range of considerations you should keep in mind when creating the perfect product labels.

A detailed explanation can be found on the How to choose the right label page.

Use the graph below to help determine your material options:

More details can be found on our Material options page.

Sure, we’d love to. Please select “Help me create my artwork” when selecting your product options.

30 minutes of a professional digital artist’s time, an electronic proof and up to 2 revisions where needed. We recommend supplying a detailed brief and/or examples to assist with achieving your desired results quickly.

If we feel your brief can’t be achieved within 30 minutes, or additional time is needed to create your artwork, we’ll be in touch to discuss (know that we’re generous with our time and most orders with a clear brief are able to be created within the allocated time).

We’ll dispatch your order within 7 full working days or sooner if possible. Please note in the event you have placed an order with multiple labels the timeframe mentioned can only start when all labels have been approved on that order.

Completed orders will be shipped and delivered by our logistics partners ASAP after that, see our Shipping Guide for further info. All shipments from our facility generate an email with tracking information.

Unfortunately, not through the online facility.

We may be able to produce a faster custom job for you at an additional fee, please talk to our Team.

Up until the proof has been approved, yes.

After the proof has been approved and the order submitted to production, generally not.

Please talk to our Team if you have any questions.

Designs used in any orders placed will be retained against your profile for future use.

Currently in development and will be available in the near future.

This will encompass both existing orders and new orders upon their release.

Sign in to your account

Click My Account > Orders

Review the status field to determine if your order has been dispatched, if so – you will also find the tracking number here

Our team are trained to set your files up for optimal print results and to identify and communicate any foreseeable quality issues before printing commences where possible (eg. poor quality images, missing fonts or sizing and press movement issues).

Where our Team identify the possibility of sub-optimal results, you may be asked to acknowledge your acceptance of this before print proceeds, or alternatively if you wouldn’t be happy to proceed, we could offer you a refund.

Please talk to our Team, we’d love for you to love your product, and if you don’t, we’d like to help you resolve the issue, or where that’s not possible, at the very least we’d like to understand how to do better.

The maximum file size allowed is 25Mb.

If you need to upload a larger file talk to our Team.

All pricing is excluding GST & shipping cost.

In the cart view a breakdown of costs will be visible.